Comments on: Rip Off Britain, Creatively

By: TJolly

TJolly — Thu, 19 Apr 2007 09:59:45 +0000

Well written and I have to agree with everything you have said. Look forward to reading any response from Adobe.

By: Jaybee

Jaybee — Thu, 19 Apr 2007 10:44:25 +0000

I also look forward to reading a reply. It took some considerable searching to find anyone I could email and I finally found the addresses of the UK PR team. I’ve sent a request for information to Barbara Gibson and Nick Peart at United Kingdom + CEEA (United Kingdom, Ireland, Central Eastern Europe, Poland, Czech Republic, South Africa)

Try fitting that on your business card.

By: Helena Boylen

Helena Boylen — Thu, 19 Apr 2007 12:02:22 +0000

Ridiculous isn’t it? This is why I refuse to pay for stuff. I either get it OS or I hang around conferences pocketing everything I can get my hands on

I will admit to having bought Swish and Photoshop Elements - but that’s it. The costs are ridiculous.

By: Jaybee

Jaybee — Sat, 21 Apr 2007 13:51:03 +0000

It seems highly likely that I will wait for a reply to my email in vain. A quick trip around the web and a couple of phone calls to journo pals indicates that Adobe have assumed Ostrich pose and are hoping that it all just goes away. However, it seems the worm is turning and I’m not the only one who is hacked off by both the prices and Adobe’s silence. There’s a petition for anyone who wants to object at Fair Pricing for European Software and there are 6764 signatures on it as I write.

Make that 6765.

Seems Adobe keep changing the prices as well. All the sites I’ve been reading have different figures. This one, A man with a Pencil has some interesting price comparisons and debunks a lot of Adobe’s excuses.

By: Jaybee

Jaybee — Sun, 06 Jan 2008 12:38:21 +0000

Eight months later and still no reply from Adobe.

One of their reasons for the price increase was the cost of support to UK customers.

What support would that be then?

Danielle Libine on the other hand did get further. Despite sending the petition, which closed at over 10,000 signatures, and several follow-up messages to the European Commission, they steadfastly couldn’t be bothered to reply. So much for supporting us, I know where my vote goes if we’re ever allowed a say on staying in or getting the hell out.

She did however get a response from Adobe. A quick precis of that page is that Adobe hear us, the pricing structure for a product never changes so CS3 will continue to cost the UK 190% more than the US, but they’re looking into future pricing.

The upshot is, Adobe is well aware of what they’re doing. If you’re idiot enough to buy their products then they’ll sting you for as much as they can get.

By: JImmy

JImmy — Mon, 03 Mar 2008 15:22:26 +0000

Rip off Britain! I totally agree with you, but that’s life everyone trying to make a fast buck at the expense of everyone else. People shouldn’t pay more for a service just because of where they live!